Support

Need help right now? Casinomite’s live chat is your quickest route. Available around the clock, the live chat connects you to a real agent within seconds to minutes for account issues, gameplay questions, or payment problems. Agents can walk you through deposits, withdrawals, and bonus queries in real time, and they’ll escalate complex issues to a specialist when needed.

Email support for detailed requests

For requests that need documentation or a longer explanation, email customersupport@instantgamesupport.com. The support team monitors email 24/7 and typically responds within 12–24 hours. Include your account ID and any screenshots when you write so the team can investigate and resolve your issue faster.

Prefer a phone conversation? Request a callback

If you’d rather speak by phone, Casinomite can arrange a callback. Ask for one via live chat or email and the team will schedule a time that works for you—usually within a few hours. This is helpful for complex account verification, payment disputes, or questions about bonus terms.

Quick answers in the Help Center and FAQs

Before contacting support, check the Help Center for step-by-step guides and frequently asked questions covering common topics: account setup, login recovery, verification documents, deposit and withdrawal processes, and bonus rules. You’ll find clear explanations of the welcome offer (100% up to $/€100, 50x wagering, automatic on first qualifying deposit), bonus eligibility rules, and general payout limits. If a withdrawal or bonus-related question is the issue, the FAQ often saves time.

Transaction support across popular payment methods

Casinomite supports a wide range of payment options, including Apple Pay, Bitcoin (BTC), Ethereum (ETH), Visa, MasterCard, PayPal, Skrill, Neteller, Trustly, ecoPayz, MuchBetter, Neosurf, PaySafeCard, and others. The support team can help troubleshoot deposits and withdrawals, explain processing times, and guide you through identity verification. If you use crypto, they’ll confirm wallet details and help verify chain-related issues where needed.

What to include to speed up resolution

When you contact support, include your account email or ID, the device/browser you’re using, a clear description of the issue, timestamps, and screenshots if possible. For payment or verification cases, attach transaction IDs and the documents requested. Providing these details up front usually shortens resolution time.

Knowledgeable agents who take ownership

Casinomite’s support staff are trained to handle account, transaction, and gameplay concerns with discretion and efficiency. Agents will acknowledge your issue, explain next steps, and follow up until it’s resolved. If a case requires additional review—for example, payment verification or bonus compliance—it will be escalated to a specialist and you’ll receive status updates.

If you want a deeper look at the site before contacting support, check our full review for an overview of games, providers, and promotions. Reach out any time—Casinomite’s team is ready to help.